Your Business Knowledge Base for Accurate, Consistent Answers

Knowledge is the private, intelligent business database built for modern operations. It centralises everything your business knows, such as products, policies, processes and best practice, so that information is consistent, compliant and always up to date.

Unlike generic knowledge tools, Knowledge does not rely only on manual uploads. It can integrate with your booking platforms, CRMs and business systems to draw live information directly from the source. That means your agents and AI have access to verified, real-world data, not static documents, ensuring every interaction reflects the latest details, prices and policies.

Private AI Knowledge Base | On-Brand Responses | Live System Integration | Compliance-Ready | Easy Contribution & Control

Knowledge is designed to make information easy to find, understand and trust.
 It ensures every answer given across your business is accurate, consistent and aligned with your brand voice.

Our business data platform combines intelligent search, structured guidance and automated recommendations to help both new and experienced users deliver the right response every time.

Improved Accuracy

Knowledge keeps all of your company’s information in a centralised database that’s continually updated. This ensures that your service teams are provided with the most up-to-date information that can be used to deliver highly accurate responses to a variety of queries.

Greater Confidence

With a dependable source of information, agents spend less time researching and guessing, saving time and reducing errors.

Scalability

Knowledge accepts data from a variety of sources, taking in new information as it becomes available. The business database also works seamlessly with other products in the SystemsX catalogue.

Enhanced Customer Experience

Backed by Knowledge, your agents can give customers a more satisfying, consistent experience. Regardless of where they interact, Knowledge ensures customers receive cohesive, consistent answers to their queries.

Streamlined Training

Regardless of experience or seniority, all staff members have the same level of access to company information. Using this, junior team members can learn faster, from the same source material as their peers.